Return policy
Return policy
🔄 30-Day Return & Exchange Policy
We offer a 30-day return and exchange window, starting from the date of delivery, for items confirmed to be defective or damaged.
✅ Eligibility:
Product must be unused, in original packaging, with tags intact
A valid proof of purchase must be provided
Photo or video evidence of the issue is required for review
🔁 Resolution Steps:
First response:We stand by our products. If an issue arises, we will first attempt to resolve it by sending replacement parts. If the issue remains unresolved, we will offer a full exchange or refund. ReframeSpace covers all return and replacement shipping costs for valid claims. (Please note: Returns due to buyer's remorse are not eligible for a refund).
📝 If we are unable to fix the issue and you prefer a return, we will handle the process and cover all return shipping costs. Contact richard.huang@reframespace.com to get started.
🚫 Non-Defective Returns
Discretionary returns (items without defects or damage) are subject to review and approval on a case-by-case basis. Please note that all approved standard returns will incur a 15% restocking fee, and the buyer assumes full responsibility for all return shipping costs.
📨 How to Request a Return or Exchange
To initiate a return or exchange: Contact us at richard.huang@reframespace.com. Once approved, we will provide: • A prepaid return shipping document (if applicable) • Step-by-step return instructions ⚠️ Unauthorized returns will not be accepted. Please contact us before returning any items.
📦 Damaged or Incorrect Deliveries
Please inspect your order upon delivery. Contact us immediately at richard.huang@reframespace.com if:
You receive the wrong item
The item arrives damaged
You identify a defect
Our team will quickly assess the issue and work to resolve it.
🤝 Our Commitment
At Reframe Space, we are committed to ensuring your experience is seamless and your investment is fully supported. Our warranty and return policies are designed to be fair, transparent, and highly responsive—because protecting your workspace is our top priority. If you have any questions, please contact us at: 📧 richard.huang@reframespace.com📞 510-996-1134
🔄 30-Day Return & Exchange Policy
🔄 30-Day Return & Exchange Policy
We offer a 30-day return and exchange window, starting from the date of delivery, for items confirmed to be defective or damaged.
✅ Eligibility:
✅ Eligibility:
Product must be unused, in original packaging, with tags intact
A valid proof of purchase must be provided
Photo or video evidence of the issue is required for review
🔁 Resolution Steps:
First response: We will attempt to resolve the issue by sending replacement parts
If unresolved: A full exchange or refund will be offered
Shipping: For valid claims, all shipping costs (return & replacement) are covered by Reframe Pods
Note: Returns due to buyer’s remorse are not eligible for refund
📝 If the issue cannot be fixed and the customer prefers a return, we will cover return shipping and handle the process. Please contact us at richard.huang@reframespace.com
🚫 Non-Defective Returns
For returns not related to defects or damage will be evaluated on a case-by-case basis, but the following conditions apply.
A 15% restocking fee applies
The customer is responsible for return shipping costs
📨 How to Request a Return or Exchange
To initiate a return or exchange:
Contact us at richard.huang@reframespace.com
Once approved, we will provide:
• A prepaid return shipping document (if applicable)
• Step-by-step return instructions
⚠️ Unauthorized returns will not be accepted. Please contact us before returning any items.
📦 Damaged or Incorrect Deliveries
Please inspect your order upon delivery. Contact us immediately at richard.huang@reframespace.com if:
You receive the wrong item
The item arrives damaged
You identify a defect
Our team will quickly assess the issue and work to resolve it.
🤝 Our Commitment
At Reframe Space, we are committed to ensuring that your experience is seamless and your investment is well-supported. Our warranty and return policies are designed to be fair, clear, and responsive — because your satisfaction is our priority.
If you have any questions, please contact us at:
📧 richard.huang@reframespace.com
📞 510-996-1134
🔄 30-Day Return & Exchange Policy
🔄 30-Day Return & Exchange Policy
We offer a 30-day return and exchange window, starting from the date of delivery, for items confirmed to be defective or damaged.
✅ Eligibility:
✅ Eligibility:
Product must be unused, in original packaging, with tags intact
A valid proof of purchase must be provided
Photo or video evidence of the issue is required for review
🔁 Resolution Steps:
First response: We will attempt to resolve the issue by sending replacement parts
If unresolved: A full exchange or refund will be offered
Shipping: For valid claims, all shipping costs (return & replacement) are covered by Reframe Pods
Note: Returns due to buyer’s remorse are not eligible for refund
📝 If the issue cannot be fixed and the customer prefers a return, we will cover return shipping and handle the process. Please contact us at richard.huang@reframespace.com
🚫 Non-Defective Returns
For returns not related to defects or damage will be evaluated on a case-by-case basis, but the following conditions apply.
A 15% restocking fee applies
The customer is responsible for return shipping costs
📨 How to Request a Return or Exchange
To initiate a return or exchange:
Contact us at richard.huang@reframespace.com
Once approved, we will provide:
• A prepaid return shipping document (if applicable)
• Step-by-step return instructions
⚠️ Unauthorized returns will not be accepted. Please contact us before returning any items.
📦 Damaged or Incorrect Deliveries
Please inspect your order upon delivery. Contact us immediately at richard.huang@reframespace.com if:
You receive the wrong item
The item arrives damaged
You identify a defect
Our team will quickly assess the issue and work to resolve it.
🤝 Our Commitment
At Reframe Space, we are committed to ensuring that your experience is seamless and your investment is well-supported. Our warranty and return policies are designed to be fair, clear, and responsive — because your satisfaction is our priority.
If you have any questions, please contact us at:
📧 richard.huang@reframespace.com
📞 510-996-1134