Reframe Space Warranty Policy
Last updated: May 26, 2025
At Reframe Space, we take pride in delivering premium-quality office sound pods designed for lasting performance and user satisfaction. This policy outlines our coverage for warranties, returns, and exchanges to ensure transparency and peace of mind for our customers.
Limited Warranty Coverage
Reframe Space offers a 5-Year Limited Warranty from the date of delivery on specific components of your office sound pod. This warranty covers defects in materials or workmanship under normal use, including:
Covered Components:
Electrical parts: Fans, LED lighting, power modules, outlets
Mechanical hardware: Hinges, handles, door closers, ventilation grilles
Structural components: Covered when issues arise under normal use and without signs of external impact, modification, or mishandling
If a covered part fails during this period, Reframe Space will ship a replacement component free of charge.
Structural coverage applies when material deformation occurs while the unit remains stationary and in regular use.
⚙️ 30-Day Defective Part Guarantee
For any part found to be defective within the first 30 days of delivery, we will:
Cover 100% of replacement part and shipping costs
Provide clear installation instructions or remote support
Expedite shipping to minimize disruption
Warranty Eligibility Requirements
To ensure your product remains covered under warranty:
The pod must be installed per Reframe Space' instructions
The unit must remain in its original assembly (structural changes may void coverage)
No unauthorized repairs or modifications should be made
Original proof of purchase and product serial number must be available
🚫 What Is Not Covered
The warranty will be void if the product is subjected to any misuse, mishandling, or conditions outside of its intended use. This includes, but is not limited to, the following circumstances:
Non-Reframe Space branded hardware or software
Third-party equipment or furniture added to the pod
Damage from misuse, improper assembly/disassembly, or unauthorized repairs
Environmental damage (fire, flooding, outdoor exposure, etc.)
Wear and tear (fabric fading, scratches, cushion softness, etc.)
Electrical faults caused by non-certified personnel
Use of improper cleaning products or methods
Modifications made
Natural inconsistencies (e.g., wood grain patterns, glass bubbles)
Pre-owned or rented units
Damage during transport by non-approved carriers
Force majeure events (e.g., earthquakes, storms, war, etc.)
Use of pod components beyond their intended capacity or load limits
Your Responsibilities
Provide valid proof of purchase
Follow Reframe Space’ service and diagnostic instructions
Complete any final assembly or part reattachment if required
Contact Us
Should you have any questions, please call or email us at richard.huang@reframespace.com or contact us at 31259 Wiegman Rd. Hayward, CA 94544
Last updated: May 26, 2025
Last updated: May 26, 2025
At Reframe Space, we take pride in delivering premium-quality office sound pods designed for lasting performance and user satisfaction. This policy outlines our coverage for warranties, returns, and exchanges to ensure transparency and peace of mind for our customers.
Limited Warranty Coverage
Reframe Space offers a 5-Year Limited Warranty from the date of delivery on specific components of your office sound pod. This warranty covers defects in materials or workmanship under normal use, including:
Covered Components:
Electrical parts: Fans, LED lighting, power modules, outlets
Mechanical hardware: Hinges, handles, door closers, ventilation grilles
Structural components: Covered when issues arise under normal use and without signs of external impact, modification, or mishandling
If a covered part fails during this period, Reframe Space will ship a replacement component free of charge.
Structural coverage applies when material deformation occurs while the unit remains stationary and in regular use.
⚙️ 30-Day Defective Part Guarantee
For any part found to be defective within the first 30 days of delivery, we will:
Cover 100% of replacement part and shipping costs
Provide clear installation instructions or remote support
Expedite shipping to minimize disruption
Warranty Eligibility Requirements
To ensure your product remains covered under warranty:
The pod must be installed per Reframe Space' instructions
The unit must remain in its original assembly (structural changes may void coverage)
No unauthorized repairs or modifications should be made
Original proof of purchase and product serial number must be available
🚫 What Is Not Covered
The warranty will be void if the product is subjected to any misuse, mishandling, or conditions outside of its intended use. This includes, but is not limited to, the following circumstances:
Non-Reframe Space branded hardware or software
Third-party equipment or furniture added to the pod
Damage from misuse, improper assembly/disassembly, or unauthorized repairs
Environmental damage (fire, flooding, outdoor exposure, etc.)
Wear and tear (fabric fading, scratches, cushion softness, etc.)
Electrical faults caused by non-certified personnel
Use of improper cleaning products or methods
Modifications made
Natural inconsistencies (e.g., wood grain patterns, glass bubbles)
Pre-owned or rented units
Damage during transport by non-approved carriers
Force majeure events (e.g., earthquakes, storms, war, etc.)
Use of pod components beyond their intended capacity or load limits
Your Responsibilities
Provide valid proof of purchase
Follow Reframe Space’ service and diagnostic instructions
Complete any final assembly or part reattachment if required
Contact Us
Should you have any questions, please call or email us at richard.huang@reframespace.com or contact us at 31259 Wiegman Rd. Hayward, CA 94544
Last updated: May 26, 2025
Last updated: May 26, 2025
At Reframe Space, we take pride in delivering premium-quality office sound pods designed for lasting performance and user satisfaction. This policy outlines our coverage for warranties, returns, and exchanges to ensure transparency and peace of mind for our customers.
Limited Warranty Coverage
Reframe Space offers a 5-Year Limited Warranty from the date of delivery on specific components of your office sound pod. This warranty covers defects in materials or workmanship under normal use, including:
Covered Components:
Electrical parts: Fans, LED lighting, power modules, outlets
Mechanical hardware: Hinges, handles, door closers, ventilation grilles
Structural components: Covered when issues arise under normal use and without signs of external impact, modification, or mishandling
If a covered part fails during this period, Reframe Space will ship a replacement component free of charge.
Structural coverage applies when material deformation occurs while the unit remains stationary and in regular use.
⚙️ 30-Day Defective Part Guarantee
For any part found to be defective within the first 30 days of delivery, we will:
Cover 100% of replacement part and shipping costs
Provide clear installation instructions or remote support
Expedite shipping to minimize disruption
Warranty Eligibility Requirements
To ensure your product remains covered under warranty:
The pod must be installed per Reframe Space' instructions
The unit must remain in its original assembly (structural changes may void coverage)
No unauthorized repairs or modifications should be made
Original proof of purchase and product serial number must be available
🚫 What Is Not Covered
The warranty will be void if the product is subjected to any misuse, mishandling, or conditions outside of its intended use. This includes, but is not limited to, the following circumstances:
Non-Reframe Space branded hardware or software
Third-party equipment or furniture added to the pod
Damage from misuse, improper assembly/disassembly, or unauthorized repairs
Environmental damage (fire, flooding, outdoor exposure, etc.)
Wear and tear (fabric fading, scratches, cushion softness, etc.)
Electrical faults caused by non-certified personnel
Use of improper cleaning products or methods
Modifications made
Natural inconsistencies (e.g., wood grain patterns, glass bubbles)
Pre-owned or rented units
Damage during transport by non-approved carriers
Force majeure events (e.g., earthquakes, storms, war, etc.)
Use of pod components beyond their intended capacity or load limits
Your Responsibilities
Provide valid proof of purchase
Follow Reframe Space’ service and diagnostic instructions
Complete any final assembly or part reattachment if required
Contact Us
Should you have any questions, please call or email us at richard.huang@reframespace.com or contact us at 31259 Wiegman Rd. Hayward, CA 94544